Privacy Policy

Effective September 11, 2026

J.S. Made respects the privacy of visitors, clients, trade partners, and others who interact with the studio. This Privacy Policy explains the types of information J.S. Made may collect, how that information may be used, when it may be shared, and the choices available to you.

By using the J.S. Made website, submitting an inquiry, joining the mailing list, placing an order, or otherwise providing information to J.S. Made, you acknowledge the practices described in this Privacy Policy.

Information We Collect

J.S. Made may collect information that you provide directly, including:

  • Name

  • Email address

  • Telephone number

  • Company, studio, gallery, or organization name

  • Billing and shipping information

  • Delivery location

  • Project details

  • Furniture preferences

  • Material and finish preferences

  • Requested dimensions

  • Budget or timeline information voluntarily provided in an inquiry

  • Communications with J.S. Made

  • Order and transaction information

  • Newsletter or marketing preferences

  • Other information you choose to provide

Information may be collected when you submit an inquiry, request trade access, place an order, join the mailing list, communicate with the studio, or participate in another transaction or project.

Payment Information

Payments may be processed through third-party payment providers.

J.S. Made does not generally receive or store complete payment-card numbers when payments are processed through these providers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

J.S. Made may retain transaction records, payment status, invoice information, amounts paid, refunds, and other information necessary for accounting, tax, order management, and business records.

Information Collected Automatically

When you visit the J.S. Made website, certain technical information may be collected automatically by the website platform, analytics providers, or related technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Date and time of visits

  • Approximate geographic information

  • Interaction with website features

  • Shopping-cart activity

  • Website performance information

  • Cookie or similar technology identifiers

This information may be used to operate the website, understand how visitors use it, improve performance, maintain security, and evaluate the effectiveness of J.S. Made’s website and communications.

Cookies and Similar Technologies

The J.S. Made website may use cookies and similar technologies for website functionality, security, analytics, commerce, preferences, and other legitimate business purposes.

Some cookies may be necessary for the website to function properly. Others may help understand website traffic or improve the user experience.

Depending on your location and applicable law, you may be presented with options to manage certain cookie preferences.

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Use Information

J.S. Made may use collected information to:

  • Respond to inquiries

  • Review prospective projects

  • Provide estimates or quotes

  • Process and manage orders

  • Develop made-to-order or commissioned work

  • Communicate about project specifications

  • Coordinate shipping, delivery, or installation

  • Provide customer service

  • Maintain client and project records

  • Process payments and refunds

  • Manage trade or professional relationships

  • Send requested newsletters or studio updates

  • Improve the website and customer experience

  • Maintain website security

  • Detect or prevent fraud or misuse

  • Maintain financial, tax, and accounting records

  • Establish, exercise, or defend legal rights

  • Comply with legal and regulatory obligations

J.S. Made does not sell furniture-client information simply for the purpose of allowing unrelated companies to market directly to those clients.

Email Communications and Mailing List

If you subscribe to J.S. Made’s mailing list, your contact information may be used to send occasional updates about new work, collections, studio developments, or related information.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication where available.

Transactional or project-related communications may still be sent when necessary to manage an inquiry, order, payment, delivery, or active project.

How Information May Be Shared

J.S. Made may share information with third parties when reasonably necessary to operate the business or complete a transaction.

These parties may include:

  • Website and e-commerce providers

  • Payment processors

  • Email and communication providers

  • Shipping and freight carriers

  • Delivery and installation providers

  • Insurance providers

  • Accounting or bookkeeping providers

  • Professional advisors

  • Technology and analytics providers

  • Contractors or service providers involved in a specific project

  • Government authorities where legally required

Information shared with service providers is generally limited to information reasonably necessary for the service being provided.

For example, a shipping provider may receive a recipient’s name, delivery address, contact information, and information required to complete delivery.

Squarespace and Website Hosting

The J.S. Made website is hosted using Squarespace.

Squarespace may process information relating to website visitors, forms, transactions, cookies, analytics, website functionality, and security as part of providing its services.

Squarespace’s processing of personal information is governed by its own applicable privacy terms and policies.

Third-Party Services and Links

The J.S. Made website may contain links to third-party websites, social-media platforms, payment services, or other external services.

J.S. Made is not responsible for the privacy practices, content, or security of third-party websites or services.

When you interact with a third party, that party’s own privacy policy and terms may apply.

Project and Client Information

Information provided in connection with a made-to-order or commissioned project may be retained as part of J.S. Made’s project records.

This may include communications, drawings, renderings, approvals, dimensions, material selections, invoices, payment records, delivery information, photographs, and other documentation associated with the project.

J.S. Made may retain these records for legitimate business, warranty, accounting, tax, archival, intellectual-property, dispute-resolution, or legal purposes.

Photographs and Project Documentation

J.S. Made may maintain photographs and documentation of furniture, fabrication, and completed work for studio records, portfolio use, editorial purposes, website content, social media, press, archival purposes, and other legitimate studio activities, subject to applicable agreements and privacy considerations.

Private client information is not intentionally disclosed as part of such use.

Where a project requires confidentiality, photography restrictions, or publication restrictions, those requirements should be agreed in writing with J.S. Made.

Data Retention

J.S. Made retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing transactions

  • Managing projects

  • Maintaining financial and tax records

  • Maintaining design and production records

  • Fulfilling legal obligations

  • Resolving disputes

  • Enforcing agreements

  • Maintaining appropriate business archives

Retention periods may vary depending on the type of information and the reason it is maintained.

Data Security

J.S. Made takes reasonable administrative and technical measures appropriate to the nature of the business to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

Users should exercise reasonable care when transmitting sensitive information electronically.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Information about how data is used

  • Withdrawal of certain consent

  • Opt-out from certain communications

  • Other rights provided by applicable privacy laws

These rights are subject to applicable exceptions and legal requirements.

J.S. Made may need to verify your identity before fulfilling certain privacy-related requests.

Requests may be submitted through the J.S. Made Inquiries page.

Do Not Track and Browser Privacy Signals

Some browsers and devices offer privacy settings or signals intended to communicate user preferences regarding tracking.

The treatment of these signals may depend on the website platform, applicable technology, and legal requirements.

You may also manage certain privacy preferences through available website cookie controls and browser settings.

Children’s Privacy

The J.S. Made website and services are not directed toward children under 13.

J.S. Made does not knowingly seek to collect personal information from children under 13 through the website.

If J.S. Made becomes aware that personal information from a child has been collected inappropriately, reasonable steps will be taken to address the information as required by applicable law.

International Visitors

If you access the J.S. Made website from outside the United States, information you provide may be processed or stored in the United States or other locations where J.S. Made’s service providers operate.

Privacy protections and data-processing rules may differ between jurisdictions.

Where applicable law provides additional rights, J.S. Made will address valid requests in accordance with those requirements.

Legal Requirements and Protection of Rights

J.S. Made may use, preserve, or disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Enforce agreements

  • Protect the rights or property of J.S. Made

  • Prevent fraud or misuse

  • Protect the safety of users, clients, or others

  • Establish, exercise, or defend legal claims

Business Changes

If J.S. Made undergoes a business restructuring, sale, transfer, merger, acquisition, or other organizational change, relevant business records and personal information may be transferred as part of that transaction where permitted by law.

Any successor receiving such information would remain subject to applicable privacy obligations.

Changes to This Privacy Policy

J.S. Made may update this Privacy Policy from time to time to reflect changes in the website, business practices, technology, services, or legal requirements.

The effective date at the top of this page indicates when the current version became effective.

Material changes may be communicated through the website or by other appropriate means where required.

Contact

Questions or requests concerning this Privacy Policy or the handling of personal information may be submitted through the Inquiries page at J.S. Made.

J.S. Made
New York, New York
United States